Author: Jim Donnelly

Send surveys to your contacts
Do you want to pick your prospects brains? With the high engagement rate of bots, you also have a good chance of getting your message noticed and acted upon for surveys.

Replace email newsletters with chatbot newsletters
You’ve probably got a good idea of how great a chatbot can be for incoming requests.

Track the effectiveness of your bot
One of your biggest questions will be… is this chatbot working?

Give your bot the right voice
Your brand has a voice and tone, and your bot can be a natural extension of that same voice and tone. Look at the way your posts are written and use that same style when deciding what your bot will say. This consistency will create a seamless experience for your users, making them feel comfortable and at ease.

Let people know that a human is available
You might think that people don’t like chatbots, but that’s not true. In fact, 69% of consumers prefer communicating with chatbots compared to in-app support, most likely because people love speedy answers to their problems.